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BUYER SUPPORT

Frequently Asked Questions

Find out how to enter quantities and which product details to confirm before placing a wholesale order.

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Which unit should I use?

Enter earrings in pairs and necklaces, rings and bracelets in pieces. For example, 12 pairs of earrings for one style is a quantity of 12 on the inquiry form.

Can I ask before I know my quantity?

Yes. Open the style and leave its estimated quantity blank. When you use the inquiry list for several styles, review the quantity beside each one before sending.

Is my requested quantity the minimum order?

Your quantity is an estimate for the quote. Ask for the minimum order for each style, size and finish you need.

What should I confirm about materials?

Check which parts a material description covers. A silver setting alone does not establish the metal of an entire earring. Ask about the base metal, finish, stone and any required specifications.

How do I check availability and timing?

Include your destination and desired delivery date. Request current availability, lead time and, if needed, sample terms for the specific style.